Terms of service

Terms of Service

Last Updated: June 19, 2026

Welcome to Kafftan.

These Terms of Service ("Terms") govern your access to and use of the Kafftan website, products, services, and related content. By accessing our website or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our website.

Kafftan is a fashion and lifestyle brand offering women's western wear including co-ord sets, maxi dresses, midi dresses, mini dresses, kaftans, resort wear, lounge wear, and related fashion products.

1. Eligibility to Use Our Website

By using our website, you confirm that:

  • You are at least 18 years of age or the legal age of majority in your jurisdiction.
  • You have the legal capacity to enter into binding agreements.
  • Any information provided by you is accurate, current, and complete.
  • You will use the website only for lawful purposes.

Parents or guardians are responsible for monitoring the online activities of minors who may access the website.

2. Your Account Responsibilities

You may choose to create an account on Kafftan to simplify future purchases.

You are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • Restricting access to your account.
  • Ensuring that all information associated with your account remains accurate and updated.

Kafftan shall not be liable for any loss or damage arising from unauthorized access to your account caused by your failure to protect your credentials.

3. Product Information & Product Representation

We strive to display our products as accurately as possible.

However, customers acknowledge that:

Color Variations

Product colors may vary slightly due to:

  • Screen settings
  • Device display differences
  • Photography lighting conditions

Print Placement Variations

Because many Kafftan garments feature floral, geometric, striped, abstract, and artistic prints, the placement of prints may vary slightly from product photographs.

Handmade and Fabric Variations

Minor variations in stitching, texture, weave, or print alignment are considered normal characteristics of fashion garments and do not constitute defects.

4. Pricing and Currency

All prices displayed on the website are listed in the applicable currency shown on the website.

Kafftan reserves the right to:

  • Change prices without prior notice.
  • Modify promotional offers.
  • Correct pricing errors.
  • Cancel orders resulting from technical pricing mistakes.

The final price charged will be displayed during checkout before payment is completed.

5. Order Acceptance

When you place an order, you are making an offer to purchase products from Kafftan.

An order is considered accepted only when:

  • Payment has been successfully processed (where applicable).
  • The order has passed fraud and verification checks.
  • We have confirmed shipment of the order.

We reserve the right to:

  • Refuse any order.
  • Limit quantities.
  • Cancel suspicious transactions.
  • Reject orders that violate our policies.

If an order is cancelled after payment has been received, a refund will be processed according to our Refund Policy.

6. Payments

We accept payment methods displayed during checkout.

Customers agree that:

  • They are authorized to use the payment method provided.
  • All payment information submitted is accurate.
  • Any chargebacks initiated fraudulently may result in suspension of future purchases.

Payment processing is handled through secure third-party payment providers.

Kafftan does not store complete payment card information.

7. Shipping and Delivery

Domestic Shipping

Orders within India are shipped according to our Shipping Policy.

International Shipping

International shipping times are estimates and may vary due to:

  • Customs inspections
  • Import regulations
  • Weather conditions
  • Courier delays

Customs Duties & Taxes

For international orders:

  • Import duties
  • Customs charges
  • VAT
  • GST
  • Tariffs
  • Brokerage fees

are solely the responsibility of the customer.

Kafftan has no control over these charges and cannot estimate them in advance.

Failure to pay customs duties may result in delayed delivery, returned shipments, or forfeiture of packages.

8. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our separate Return & Refund Policy.

By placing an order, you acknowledge that:

  • Return eligibility may vary by product type.
  • International returns may involve additional shipping costs.
  • Refunds are subject to inspection and approval.

Customers should review the Return Policy before placing an order.

9. Promotional Offers & Discount Codes

Promotional codes and discounts:

  • Cannot be exchanged for cash.
  • Cannot be combined unless expressly stated.
  • May be modified or withdrawn at any time.

Kafftan reserves the right to cancel promotions resulting from system errors or misuse.

10. User Content & Reviews

Customers may submit:

  • Reviews
  • Photos
  • Testimonials
  • Social media content
  • Feedback

By submitting content, you grant Kafftan a worldwide, royalty-free, perpetual license to:

  • Use
  • Reproduce
  • Publish
  • Modify
  • Display
  • Share

such content for marketing, promotional, and business purposes.

You confirm that submitted content does not infringe upon any third-party rights.

11. Intellectual Property Rights

All content on the Kafftan website is protected by intellectual property laws.

This includes:

  • Brand name "Kafftan"
  • Logos
  • Product photography
  • Graphics
  • Videos
  • Product descriptions
  • Website design
  • Marketing materials

No content may be copied, reproduced, modified, distributed, or commercially exploited without written permission from Kafftan.

12. Prohibited Activities

Users may not:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access.
  • Upload malicious software.
  • Engage in fraudulent transactions.
  • Copy website content without permission.
  • Interfere with website functionality.
  • Scrape or extract website data using automated systems.

Violation of these rules may result in account suspension, order cancellation, or legal action.

13. Third-Party Services

Our website may integrate with third-party services including:

  • Shopify
  • Payment gateways
  • Logistics providers
  • Marketing platforms
  • Analytics tools

Kafftan is not responsible for the policies, actions, or performance of these third-party services.

Users should review the applicable policies of those providers.

14. Privacy and Data Protection

Your personal information is handled according to our Privacy Policy.

We comply with applicable privacy laws, including:

  • India's Digital Personal Data Protection Act (DPDP Act)
  • GDPR (European Union)
  • UK GDPR
  • CCPA/CPRA and applicable U.S. privacy laws
  • Canada's PIPEDA
  • Brazil's LGPD
  • Australia Privacy Act
  • New Zealand Privacy Act

By using our website, you consent to the collection and processing of your information as described in our Privacy Policy.

15. Limitation of Liability

To the maximum extent permitted by law, Kafftan shall not be liable for:

  • Indirect losses
  • Consequential damages
  • Lost profits
  • Lost opportunities
  • Data loss
  • Business interruption

arising from the use of our website, products, or services.

Our total liability shall never exceed the amount paid by the customer for the product giving rise to the claim.

16. Disclaimer of Warranties

All products and services are provided on an "as available" and "as is" basis.

Kafftan makes no guarantee that:

  • The website will always be uninterrupted.
  • The website will always be error-free.
  • Products will meet every customer's personal expectations.

Nothing in these Terms limits any consumer rights that cannot legally be excluded under applicable law.

17. Force Majeure

Kafftan shall not be held responsible for delays or failure to perform obligations due to events beyond our reasonable control, including:

  • Natural disasters
  • Floods
  • Earthquakes
  • Pandemics
  • Government restrictions
  • Strikes
  • Customs delays
  • Transportation disruptions
  • Internet outages

18. Termination

We reserve the right to:

  • Suspend accounts
  • Restrict access
  • Cancel orders
  • Terminate services

if a user violates these Terms or engages in fraudulent, abusive, or unlawful activity.

19. Governing Law

These Terms shall be governed by and interpreted according to the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat, India.

Nothing in this clause limits mandatory consumer protection rights available in the customer's country of residence where applicable.

20. Changes to These Terms

We may update these Terms periodically to reflect:

  • Changes in business practices
  • Legal requirements
  • Technology updates
  • New services

Updated Terms will be posted on this page with a revised effective date.

Continued use of the website after updates constitutes acceptance of the revised Terms.

21. Contact Information

For questions regarding these Terms of Service, please contact:

Kafftan

Email: support@kafftan.com

Customer Support: +91 9274838236

Address: Surat, Gujarat, India

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST